![]() ![]() Notifications when a new message arrives, you can change your notification settings by opening the app settings and making sure that "Messages" is selected under Notifications. If you have the Facebook app installed on your Android device you can use that as a stop-gap until your Messenger app problem is solved. Open the menu in the Messenger app and click "Help" or "Report Bug." ![]() If you're running the newest version of the Messenger app and you're still having a persistent problem with receiving messages, the Facebook Help Center recommends asking for help. ![]() Once the phone has restarted, open up the Messenger app and initiate a conversation to test that it's working properly. Turn your phone off and turn the phone back on to clear it out and start fresh. If this is a new problem, it may be a temporary error. Notifications - its possible that your messages are arriving, but that your phone isn't sending notifications. Choose "My Apps." If you're not running the most recent version of Messenger, it'll be listed under "Updates." Tap the app and select "Update." Also check the settings on your Messenger app, to ensure that you've set up Open the Google Play store on your device and tap the Settings button. If you haven't set the Google Play store to update apps automatically, you may have missed a crucial Messenger update.
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